One in five people suffer from a mental disorder.
64 percent of people who have an addiction are suffering from mental health issues, usually anxiety or depression.
The sobering fact is, mental health and addiction are not only common, but quite often they go hand in hand. And yet, until now, the services people need have been scattered and separate. Patients could be treated for one condition, but not the other. With Whole Person Care in mind, we’ve set out to change that.
We needed to consider the entire patient experience, from the first phone call for help to a patient’s transition back into the world. So we began by listening. The community, local care teams, even other mental health and addiction programs around the country gave us their time and thoughtful views. Combined, these formed a wealth of insights that helped us understand what a successful program should look like. This led to a significant decision.
“What’s really good about this program, that’s really been a step forward, is we’re really taking a hard look at ourselves. We’re saying, ‘Alright, well, what do we gotta change? What can we do better?”
To truly care for the whole person during mental health and addiction crises, we needed to integrate our services in the area into one location: Mercy Hospital’s Unity campus. With our adult mental health and addiction services in one place, caregivers can collaborate better than ever before. That collaboration makes for a more seamless, customer-friendly experience from beginning to end.
We started by focusing on the patient’s first phone call, launching the Mental Health & Addiction Connection line. Now, the community has a single phone number anyone can call for mental health and addiction help — something that wasn’t available before.
Then the facilities at Unity campus were redesigned, tailored to the specific needs that come with mental health issues. The new space, comfortable and filled with natural light, encourages patients to get out of their rooms and socially interact. Recreational spaces were built for exercise and art, not only to give patients something to do, but to help them form healthy habits they can continue after they leave.
Some patients, though, still need a little more care after leaving the hospital. Now, an Intensive Residential Treatment program, located on the Unity campus and operated by Touchstone, gives them a place to stay while they prepare for life on their own.
“The space that’s been designed and the programs that we’ve planned to offer in that space to support the healing that patients do, really raised the bar for our inpatient psychiatric unit.”
Using what we learned from the community, our staff and other organizations, careful thought was given to each aspect of the patient experience. From the programs tailored to each person, all the way down to how we greet them, every element is designed to help in the healing process. With Mental Health and Addiction care on the Mercy Hospital – Unity Campus, we’re not only creating ways to heal the whole person, we’re setting a new standard for inpatient mental health care.